MCQCasino FAQ — Answers to all your questions, right here

Some MCQCasino account features may be restricted until your email is verified. Check your inbox for a verification link. If you don't see it, check your spam folder or request a new link from the login page.

MCQCasino's terms allow only one account per person. If a player is found operating multiple accounts, all accounts may be closed and any bonuses forfeited.

Some account details can be updated later, but changes to core information such as your name or date of birth require KYC documentation. Contact the MCQCasino support team for assistance. Providing false information may result in permanent account closure.

KYC (Know Your Customer) verification is required before your first withdrawal at MCQCasino. You will need to submit a copy of your national ID or passport. Verification is usually completed within 24–48 hours.

You can register at MCQCasino using either an email address or a mobile number. An OTP will be sent to your mobile for verification. Only one method is required to complete registration.

On the login page, click "Forgot your password?" and enter your registered email address. A reset link will be sent to your inbox — click it to set a new password.

After 5 consecutive incorrect password attempts, your MCQCasino account is automatically locked for 30 minutes. Once the time has passed, try again or reset your password.

Yes, you can log in to the same account on both the website and mobile app. For security purposes, if multiple suspicious logins are detected, the system may log out previous sessions.

Yes, MCQCasino offers social login via Google, Facebook, and Telegram — no separate password needed.

2FA codes are delivered via SMS or an Authenticator app. If you don't receive an SMS, wait a moment and request a new code. If the issue persists, contact the MCQCasino support team via live chat.

MCQCasino accepts deposits via mobile banking, e-wallets, net banking, and cryptocurrency. Popular mobile banking services available in Bangladesh are supported.

The minimum deposit at MCQCasino varies by payment method. For mobile banking, deposits typically start from BDT 500. Visit the cashier section for the most up-to-date information.

Most deposits are instant. If your balance hasn't updated within 30 minutes, contact the MCQCasino support team with your transaction ID and they'll sort it out promptly.

MCQCasino does not charge any fees on deposits. However, your payment provider may apply their own fees in accordance with their policies.

Yes. As part of responsible gaming, MCQCasino lets you set daily, weekly, or monthly deposit limits. You can enable this from your account settings.

Yes, MCQCasino supports deposits in major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and USDT. Crypto deposits are typically confirmed within minutes.

Withdrawals at MCQCasino are typically processed within 24 hours. If your KYC verification is incomplete or additional checks are required, processing may take up to 48 hours.

The minimum withdrawal amount at MCQCasino varies by payment method. For mobile banking, the minimum is generally BDT 500. Check the cashier page for the latest limits.

You can cancel a withdrawal request before processing begins. Once processing has started, cancellations are generally not possible. Contact MCQCasino support as soon as possible.

To withdraw from bonus funds, you must first meet the Wagering Requirement. Once the required amount has been wagered, your bonus balance converts to real money and becomes withdrawable.

MCQCasino generally does not charge withdrawal fees. However, your payment provider may apply their own transaction charges. Network fees may apply to crypto withdrawals.

Once you complete registration and verify your email, the welcome bonus is credited automatically on your first deposit. Visit the MCQCasino promotions page for full terms and conditions.

A Wagering Requirement is the number of times you must bet your bonus balance before you can withdraw it. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 30,000 in bets.

While most bonuses can be used across all games, some are restricted to specific games. Each bonus's terms and conditions specify which games are eligible. Check the MCQCasino promotions page for details.

MCQCasino's cashback offer returns a percentage of your net losses over a set period. For example, a 10% weekly cashback means you get back 10% of that week's losses as a bonus.

There's a dedicated promo code field during registration. If you've already registered, you can apply a code at the time of deposit or through the MCQCasino promotions page.

MCQCasino's VIP programme is automatic — you start earning points as soon as you register. The more you play, the faster you climb through VIP tiers, with new rewards unlocked at every level.

MCQCasino offers slots, Live Casino (blackjack, roulette, baccarat, poker), Sports Betting, bingo, and much more — over 5,000 games in total, powered by world-class software providers.

Yes. All games on MCQCasino use third-party audited RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair.

MCQCasino is a mobile-optimised platform. Most games run smoothly on both mobile browsers and the app. While some older Flash games may not be available on mobile, all HTML5 games are fully supported.

If you get disconnected, MCQCasino saves your game state. When you reconnect, you can pick up right where you left off. Your wagered funds remain safe.

Some MCQCasino Live Casino tables feature dealers who speak Bengali and Hindi. You can interact with dealers and other players through the in-game chat feature.

Yes. MCQCasino operates under an international gaming license and is secured with 256-bit SSL encryption, keeping your personal information and financial transactions fully protected.

MCQCasino never sells your information or shares it without your consent. Only limited data may be shared with authorised third parties strictly for KYC verification and payment processing purposes.

If suspicious activity is detected, MCQCasino temporarily locks the account and begins a verification process. You'll receive a notification at your registered email address and be informed once the review is complete.

To permanently close your MCQCasino account, contact the support team by email or live chat. You can also use the self-exclusion option as part of responsible gaming.

You can reach the MCQCasino support team via live chat (24/7), email, and Telegram. Support is available in English.

To raise a complaint, email MCQCasino's support team with full details of your issue. An initial response is typically provided within 24 hours, and complex matters are fully resolved within 72 hours.

The MCQCasino app is available for both Android and iOS. Download links can be found in the app section of the MCQCasino website.

Start by clearing your browser cache and cookies, then refresh the page. Check your internet connection as well. If the issue persists, contact MCQCasino via live chat — our support team will resolve it quickly.